Twilio for CX Leaders

Both businesses (98%) and consumers (83%) say personalization increases brand loyalty, and it has a direct impact on how much consumers spend. But many systems lack the first-party data capabilities needed for agents to have personalized, productive interactions.

3-10x more guest bookings and a truly personalized experience for customers—that's what Vacasa saw when it used Twilio to collect valuable first-party data to create unique user interfaces for their sales, guest experience, and owner experience teams.

Companies that have invested in digital customer engagement see an average revenue growth of 70%. These same companies expect their investment in this space to almost double by 2025. But many struggle to find an omnichannel engagement experience that fits their vision and allows them to scale.

90+ NPS scores, 1.9 million new customers per month, and 113 million hours saved in wait time. Nubank got these results when it used Twilio to implement a digital-first strategy.

Practically overnight, the city of Pittsburgh saw 311 usage spike accordingly at the start of the pandemic. At the same time, the city needed a way to ensure its dozen 311 operators and seven IT support professionals were able to continue their crucial work.